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1. We are committed to protecting the privacy and the confidentiality of the personal information
of visitors, supporters and volunteers. We undertake to ensure that all personal information in
our possession is processed in accordance with the principles of the Data Protection Act 1998.

2. We collect personal information (such as your name and contact details) that you supply to us.
Your information is collected when you request information from us, join our supporters’
scheme, contact us or make a booking with us. We will update your information whenever we
get the opportunity to keep it current, accurate and complete.

3. Any information you provide will be used for the Museum’s purposes only. We will not pass on
your information to any third party unless required by law or regulatory obligations. The
information will be used to allow us to keep you informed about events and exhibitions at the
Museum. It may also be used in fundraising communications.

4. You may indicate your preference for receiving direct marketing by telephone or email from us.
You will be given the opportunity on every communication we send you to indicate that you no
longer wish to receive our direct marketing material. Once properly notified by you, we will take
steps to stop using your information in this way.

5. Credit card information provided when purchasing tickets from us or intermediaries such as
Eventbrite is not stored by us.

6. You have the right to ask in writing for a copy of the information we hold about you (for which
we may charge a fee) and to correct any inaccuracies in your information.

VISIT

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You can now visit the Museum without booking!

Whilst we are excited to welcome you, there are measures in place to ensure your visit is as safe as possible.

Click here to find our more about what to expect during your visit and how we are ensuring your visit is as safe as possible

UPDATE: The lift to the Museum is currently out of order and Richmond Council are working as fast as they can to get it repaired. This means visitors will need to climb two flights of stairs to get to the Museum – we apologise for any inconvenience this may cause.

FOLLOW US

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Every day the Museum is open, we post on our social media accounts – follow us to find out more about our exhibitions, collections and what goes on behind the scenes

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