To help you find your way to the Museum, we have created trails that show you the safest walking routes from the train station or the bus station, along with fun activities to help turn the journey into an adventure!
We are on the second floor so if you have buggies you will need to use the lifts to get to us. The first lift is by the disabled entrance to the Old Town Hall – to the left of the main entrance, closer to the Riverside. Once inside, you will need to walk through the Riverside Gallery and the main entrance hall to get to the lift to the Second Floor. The baby changing is in the disabled toilet you will find by the disabled entrance.
We have an Autism Friendly Hour between 10am and 11am on Saturdays, to enable families with Autism to explore the Museum before it opens to the public. (Please note that on Saturday 16 March, Saturday 13 April and Saturday 18 May 2019 we are running workshops for adults from 10:30am.)
Things to do when you are here
There are lots of hands on activities to try:
– Help us rebuild Richmond Palace using our Lego table
– Find out how heavy a medieval chain mail hood was
– Dress up like a Victorian child and sit at a Victorian school desk
– Explore our book corner and discover more about the past
– Tell us what your favourite Museum object is and add it to our Sticky Note Wall
– Depending on the current exhibition, there may also be FREE activity sheets for families to enjoy
So you can explore in comfort, we can store scooters, coats and bags in our cupboard by the Museum’s shop. Buggies can be taken around the Museum, but you can also leave them outside if you wish (if you do so, it is at your own risk and they mustn’t block any doors or corridors).
During the school holidays, you can take part in one our our family workshops! Spend some quality time together learning about the history of Richmond and getting creative. Click here to find out more and book
Happy to help
We are a Re-Fill Station!
Just ask at Reception and we will refill your water bottle for you.
We are Breastfeeding Friendly!
We are part of the The Breastfeeding Network’s Breastfeeding Friendly Scheme. There are chairs around the Museum which you are more than welcome to use and if you need anything like a glass of water, please let us know.
You are also more than welcome to use our FREE WiFi to share your visit on social media! You will find the login details at Reception.
Please remember to tag the Museum in your posts:
Making a day of it
Follow this link for Trip Advisor’s suggestions for family friendly places to eat, or you can try the Visit Richmond website. You could also ask our volunteer at Reception for their recommendations or directions to your family’s favourite places to eat.
Visit West London Wonders to discover 10 more family friendly museums, historic houses and galleries to explore in West London.
The Museum will be reopening on Thursday 3 December!
Book your visit online here.
Please note that some of our operating procedures have been adapted following COVID-19:
– Visits are limited to 45 minutes to allow time for the Museum to be cleaned between visits. To book a longer visit, please book 2 consecutive time slots.
– Face coverings are mandatory for visitors, except those under the age of 11 or with exemptions.
– The building’s public toilet is only open Monday-Friday and is accessed from outside the building so it may be easiest to access this at the start or end of your visit.
Please check our ‘What to Expect on Your Visit’ document for more details on how we are running visits to the Museum.