Cookie Policy

Protecting our visitors’ information is of upmost importance to the Museum of Richmond. For this reason, any cookies used on our sites will not contain personally identifiable information about you. Although cookies are used on our websites to enable us to make your visits as efficient as possible.

Benefits to user experience of Cookies

Cookies are small text files placed on your computer by websites or sometimes by emails. Cookies provide useful data to companies and help in a number of ways. As a user of our website, it makes your time on the site more efficient by not having to re-enter certain details each time you frequent the site. Cookies ensure that you receive the most appropriate information. We use cookies as part of our analysis as to the ways our visitors interact with the Museum of Richmond site and they serve to highlight where improvements might be needed.

Three types of cookies are implemented on our websites:

  • Session cookies that are deleted at the end of each session
  • Persistent cookies remain in place over numerous visits to our sites
  • Third party cookies that are placed by our business partners

Not all of these cookies are essential and some are non-essential.

Essential Cookies

Some cookies are required in order for you to use our website. These are used ‘in-session’ each time you visit and expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our site. For more information about how to disable cookies in your browser please visit the About Cookies website.

Essential cookies and how they are used on the Museum of Richmond site

  • Session cookies – These enable you to carry out some essential functions on our site. They also help by minimising the need to transfer data across the internet. They are not stored on your computer and they expire when you finish your browser session
  • Tracking cookies – These enable us to recognise returning visitors to the Museum of Richmond site. For this purpose, the Museum of Richmond uses Google Analytics. This is a web analytics service provided by Google. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites. Google also reserves the rights to the data collected. We use Google Analytics to analyse page use, page interactions and the routes our visitors take through our site. These are known as ‘web metrics’. We don’t record any personal information you provide during any process.

Non-essential cookies

These cookies are usually supplied by our business partners and are used for analytical purposes to make sure that they only display information that’s interesting and relevant to you. The following list of sites that place non-essential cookies on our site is made up entirely of social networking sites that we post on; Twitter, Facebook and Google+, these cookies enable you to easily bookmark or recommend selected pages.

Accepting and blocking cookies

Your browser settings will offer you the option to block any cookies from any website. For further information about how to disable cookies in your browser please visit the about cookies website. For users of shared computers accepting or rejecting the use of cookies will affect all users of the computer in question.

Flash cookies

These cookies make it quicker and easier for you to access sites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. But just like any cookie, you can delete Flash cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click Delete opposite the relevant website.

VISIT

The Museum will be reopening on Thursday 3 December!

Book your visit online here.

Please note that some of our operating procedures have been adapted following COVID-19:

– Visits are limited to 45 minutes to allow time for the Museum to be cleaned between visits. To book a longer visit, please book 2 consecutive time slots.

– Face coverings are mandatory for visitors, except those under the age of 11 or with exemptions.

– The building’s public toilet is only open Monday-Friday and is accessed from outside the building so it may be easiest to access this at the start or end of your visit.

Please check our ‘What to Expect on Your Visit’ document for more details on how we are running visits to the Museum.

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020 8332 1141
info@museumofrichmond.com

Opening Hours

Tuesday to Friday: 11am to 5pm
Saturday, April to September: 11am to 5pm
Saturday, October to March: 11am to 4pm

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