Address: 2nd Floor, Old Town Hall, Whittaker Avenue, Richmond, TW9 1TP
The Museum is open to visitors with pre-booked tickets only. Please do not attempt to visit the Museum unless you have booked a slot in advance as we cannot admit people on the door.
Unfortunately the lift in the building is currently out of order. We apologise for any inconvenience caused by this.
Easy access by car via the M3 – come off onto the A316, take the first exit at St Margaret’s roundabout onto the A3004 and follow the road until you cross Richmond Bridge. Turn left onto Hill Street and the Old Town Hall is on your left on Whittaker Avenue.
Parking available nearby at Friar’s Lane Car Park, Richmond Riverside Car Park and Paradise Road Car Park.
Please note that all of these car parks do have charges.
BY PUBLIC TRANSPORT
Easy to get to by underground, rail or bus –
Rail: direct from Waterloo – click here to download a FREE TRAIL AND ACTIVITY SHEET to help you find your way from the train station to the Museum, or use this video created for us by the students at Grey Court School
Underground: District Line, London Overground
Bus: H22, 33, H37, 65, R68, 190, 290, 371, 490 – click here to download a FREE TRAIL AND ACTIVITY SHEET to help you find your way from the bus station to the Museum, or use this video created for us by the students at Grey Court School
Look out for directional signposts from Richmond Station, the Green, and the Riverside. The museum is on the top floor of the Old Town Hall – take the lift from the lobby.
The museum is on the second floor of the Old Town Hall and is fully accessible for visitors with access requirements.
The Old Town Hall has an entrance for wheelchair users at the back of the Old Town Hall on Whittaker Avenue. Please use the phone there by the door to connect you to the Old Town Hall reference library staff who will assist you in using the lift to the ground floor. From there you can use the lift in the lobby to go to the Second Floor where you will find the museum.
We welcome visitors with disabilities; we also welcome assistance dogs. We are committed to developing and promoting inclusive access to the museum. We suggest that you telephone before a visit for specific access information which you may require.
Whenever possible, please telephone in advance. Use the disabled entrance described above. Richmond Tourist Information Centre (ground floor at the riverside end of the building) provides assistance and responds to the assistance bell. Access to the museum (2nd floor) is by lift from the main hall. The museum is on one level, there are no steps or ramps.
There is a wheelchair accessible toilet by the disabled entrance and on the first floor of the Old Town Hall
There are seats in the centre of each of the main areas. Chairs are readily available on request.
FOOD AND DRINK
The Museum does not have a cafe, but there is a multitude of places to eat and drink in Richmond.
The Museum will be reopening on Thursday 3 December!
Book your visit online here.
Please note that some of our operating procedures have been adapted following COVID-19:
– Visits are limited to 45 minutes to allow time for the Museum to be cleaned between visits. To book a longer visit, please book 2 consecutive time slots.
– Face coverings are mandatory for visitors, except those under the age of 11 or with exemptions.
– The building’s public toilet is only open Monday-Friday and is accessed from outside the building so it may be easiest to access this at the start or end of your visit.
Please check our ‘What to Expect on Your Visit’ document for more details on how we are running visits to the Museum.